TERMS AND CONDITIONS
Welcome to www.travelfab.co.uk.This website is wholly owned and operated by Travel Fab Ltd, Chester House, 1-3 Brixton Road, London, SW9 6DE (“Travel Fab”).
Travel Fab is an independent and privately own tour operator registered as a limited company in England and Wales number 08910640 with an Air Travel Organiser’s License (“ATOL”) No 10898.
The following are the Terms and Conditions that apply to any trip booked with Travel Fab online or over the phone, and it is implicit that by booking with us, you accept these terms and conditions. Please read them carefully as they are legally binding. By booking with Travel Fab (referred to in this document as “we” or “us”), you (mentioned in this document as yourself and any member of your party added at any time of booking) are deemed to have agreed to these terms and conditions.
When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. Your ATOL Certificate lists everything which is financially protected and where you can get information on who to contact if things go wrong.
The suppliers identified on your ATOL Certificate, or we will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither the supplier nor we can do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that it will not be possible to appoint an alternative ATOL holder in some cases, in which case you will be entitled to claim under the ATOL scheme (or your credit card issuer where applicable).
Suppose we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency. In that case, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit; you will assign absolutely to those Trustees any claims which you have or may have to arise out of or to relate to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid the sums you have claimed under the ATOL scheme.
All bookings are subject to availability. Before a booking is taken, full details of your proposed trip will be advised to you. Once you have confirmed that you are happy with the proposal, we will take payment and issue you a booking confirmation. Please check that all names are the same as the relevant passport, that dates and timings and all other elements of your trip are correct. Where this is not done, and there is an unreasonable delay in notifying any apparent discrepancies in the confirmed arrangements, you will be responsible for any additional charges that may arise due to alterations that have to be made to the booking.
A binding contract between you (the lead name on the booking) and us is only formed when we issue our booking confirmation (by email or post) after having received payment from you, in cleared funds, of either the required deposit or the total price of your holiday (depending on when the booking is made relative to the intended departure date). By making the booking, you accept that you have the authority to bind all members of your party to these terms and conditions of booking. You take responsibility as the lead name on the reservation to make payment and receive documentation on behalf of your party.
We reserve the right to alter the costs of any trips shown on our website or set out in our written proposal to you at any time before you make a booking. You will be advised of the current price before your booking is confirmed. Prices quoted are GBP sterling prices based on daily currency exchange rates prevailing at the time of quotation. Please note that all payments taken on a debit or credit card will be made in GBP sterling. So if you are a customer whose payment card is not denominated in GBP, the final price will be calculated following the applicable exchange rate on the day your card issuer processes the transaction. Wherever possible, we could accept PayPal payments; our sales representative will confirm the validity of this.
In all cases, to make a booking, a deposit will be required. The amount of deposit varies depending on the nature of your trip and will be confirmed to you before you book. Where bookings include flights with airlines that require full payment in advance of booking, the total price of the airline(s) ticket will be included in the booking deposit. It will be chargeable in the event of cancellation (see below). The balance payment is due ten weeks in advance of the intended departure date. If the booking is made less than ten weeks before departure, the total price of the trip will be payable on booking. If following the payment of a deposit at the time of booking, any balance remains unpaid within ten weeks of the intended departure date, we reserve the right not to issue travel documentation and treat your booking as cancelled. In such circumstances, cancellation charges will be applied as set out below.
Payment must be made in the currency of the invoice, and you will be responsible for any bank charges that may be incurred. Payment can be made by cheque paid into our account, bank transfer, debit card. In all cases, a booking will not be confirmed until we receive cleared funds. We reserve the right not to accept credit cards as the merchant account provider still charging us for any transactions that we have via card payments when your deposit and balance payments are made. For your peace of mind, our payment site is protected, and all card payments are encrypted using the internationally accepted security system, SSL.
HOTEL BOOKINGS ONLY: TravelFab is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and following” The Package Travel, Package Tours Regulations 1992”, all passengers booking with TravelFab is fully insured for the initial deposit, and subsequently, the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of TravelFab. This insurance has been arranged with Affirma, a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorised and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with the insurer CBL Insurance Europe Limited (registered address 2nd Floor 13-17 Dawson Street Dublin 2 Ireland, who are authorised and regulated by the Financial Conduct Authority registration number 203120).In the unlikely event of insolvency, you must Inform Affirma (MGA Cover Services Limited) immediately on +44 (0) 20 3540 4422. Please ensure you retain this booking confirmation form as evidence of cover and value.
Policy Exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond. This policy will also not cover any injury sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.
It is essential and a condition of booking with Travel Fab that you take out a comprehensive travel insurance policy to cover you before, during and after your trip. We will not be responsible for any costs incurred by you or any member of your party previously, during or after your holiday due to inappropriate or insufficient travel insurance coverage or lack of it.
We will, upon request, provide general information relating to passport, visa and health requirements relevant to EU citizens for the destinations we feature. This may be limited to providing contact details for the relevant embassy or consulate. Most countries now require passports to be valid for at least six months after your return (Please check before travelling). Please take special note that for all air travel, airlines require photographic identification of a specific type. Please ask us for details. Ultimately, it is your responsibility to ensure that you and your party will obtain, and will have, all necessary travel documents/visas in advance of travel. It will also be your responsibility to ensure that you and all members of your party comply with all health requirements for the destination concerned. We will not accept liability if you or any member of your party is refused entry onto any transport or into any country due to failure on your/their part to carry correct documentation or to comply with relevant health requirements. If you or any member of your party have any disabilities, we must make the necessary arrangements to make your holiday go smoothly. We must, therefore, insist that you contact our offices before completing any reservation to ensure compatibility for the holiday that you choose.
While we make every effort to ensure that the information on our website is accurate and not misleading, it may have been published many months before your trip takes place and may be subject to change. We reserve the right to make changes to the website and any information it contains at any time. Where material changes are made that affect your trip after your booking has been confirmed, please see section 7 below.
Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us.
If, after our booking confirmation has been issued, you wish to change your travel arrangements in any way, we will do our best to assist you in amending your reservation after booking. Still, we cannot guarantee that this will be possible. Any request for changes must be in writing from the person who made the booking. You will be asked to pay an administration charge of £75 and any further costs we incur in securing those alterations.
We reserve the right to treat any amendment notified to us less than eight weeks before the date of departure as a cancellation and, in such circumstances, will require you to pay to us the cancellation charges set out in Section 7(b) below. If you or any member of your party is prevented from going on your confirmed trip for reasons beyond your control, for example, the death of a close relative or jury service, you/they have the right to request the transfer of your/their booking to another person, subject to our prior approval. These terms and conditions of booking will bind such a person. Where you, as the lead and contracting member of your party, are unable to travel, and another person takes your place, that person will assume the role of principal and contracting member of the party unless you notify us to the contrary. In all cases where a member or members of the booking party are substituted with others, we reserve the right to charge an administration fee of £75 per name change in addition to any other charges that we may incur in making the amendments. Please note that in many cases, scheduled airlines apply 100% cancellation charges and will not permit name changes or other booking alterations to be made. If you and any member of your party are considering altering your reservation in any way, please get in touch with our staff, who will notify you of the applicable charges.
In addition to amendment and cancellation charges that we apply, you will be responsible for any increased costs arising from changes to accommodation arrangements and room occupancy levels that you wish to make.
You, or any member of your party, may cancel your travel arrangements at any time. The cancellation will take effect from the date that we receive written notification of cancellation from you. We will accept notice of cancellation by email on the understanding that you agree and acknowledge that where you are shown as the sender of the email, we will be entitled to assume that you have sent such email. Booking cancellations may incur cancellation charges depending on how much notice you give us before the departure date. If you cancel more than ten weeks before your intended departure date (i.e. before the balance due date), this charge is likely to be the amount of your deposit (including any increased deposit payable as a result of the booking of scheduled flights, see above) although it could be more. Charges for cancellation after the balance due date will usually be more than the deposit amount and will vary due to the complex nature of our travel itineraries. Cancellation charges are likely to increase closer to the departure date that the cancellation is made and may well be up to 100% of the total price of your booking, and you should contact us as soon as possible. Cancellation charges for your trip can be confirmed to you on request at any time, including before booking.
Period before departure in which you notify us The chargeable amount to you
Fifty-six days or more Issued flights are not refundable. You will lose your deposit. The outstanding balance is fully refundable.
56 – 40 days 80%
40 days – Travel Date 100%
Please ask for confirmation of the amount of any cancellation charge before your written or email cancellation request. Please note that if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim some or all of the cancellation charges. Please speak to your insurance provider.
In all cases where cancellation results in us making a refund payment to you, such fee will be made to you as the lead and contracting member of your party, or any substitute leads and contracting member of the party (see above). This will be the case regardless of which members of the party making the deposit and balance payments for the booking.
(a) Amendments before departure
We may have to make amendments to the trips advertised as these are booked many months in advance. We can do this at any time, and we will advise you of any changes that affect your booking before it is confirmed. Occasionally, it is necessary for us to make changes after your reservation has been confirmed. If the difference is material (for example, a change of flight time by more than 12 hours, change of carrier, change of destination or change of accommodation to one with a lower official rating), we will notify you as soon as practically possible and offer you the choice of (i) accepting the amended arrangements; (ii) arranging an alternative trip of comparable standard if available with us; or (iii) cancelling your trip and receiving a full refund of all monies paid. Regardless of the option you choose, we will pay you compensation for material changes as set out in the table below, except where such change has been caused by a Force Majeure Event (as defined in Section 7-d )
Period before departure in which we notify you The amount you will receive from us
56 days or more Nil
56 – 40 days £10
40 – 28 days £20
27 -14 days £40
Less than 14 days £50
The compensation that we offer does not exclude you from claiming more than you are entitled to.
If the change is minor, we will do our best to notify you in advance of departure, but we are not obliged to do so, and no compensation will be payable.
(b) Amendments during your trip
If we are unable to provide a significant proportion of your trip while you are away, suitable alternative arrangements will be made for you at no extra cost for the continuation of your journey, and we will where appropriate, compensate you for the difference between the services contracted for and those supplied. If it is impossible to make such alternative arrangements or these are not accepted by you for good reasons, we will give you the option to return to your point of departure or another place to which you have agreed (subject to flight/transport availability). We will, where appropriate, compensate you. This does not apply to minor changes in your accommodation, itinerary or transportation arrangements.
While we hope we will never have to cancel your trip, this is very occasionally necessary, and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard with any appropriate refund or will give you a complete and prompt refund of the price of the trip. We will also be liable to pay adequate compensation to you unless the reason for cancellation is a Force Majeure Event (see (d) below) or where we indicated that we needed a minimum number of bookings to operate the trip. We received less than the minimum number of bookings.
(d) Force majeure
Compensation will not be payable in any cases where an amendment, change, or cancellation is due to an unusual or unforeseeable event or circumstance beyond our reasonable control including, but are not limited to, war, the threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of God, closure of airports, changes of schedules or operational decisions of transport providers, (each such event or circumstance being defined in these Booking Conditions as a “Force Majeure Event”).
(e) Travel delays
We have included in many of our trips the services of major international airlines, and while these airlines’ flights are rarely subject to lengthy delays, there are occasions when such delays do occur. Under EU law (Regulation 261/2004), you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details are publicised at EU airports and are available from airlines. However, reimbursement in such cases does not automatically entitle you to a refund of your holiday cost from us. Your right to a refund or compensation is set out in clause 7(a) – (d) above. If any payments to you are due from us, any payment made to you by the airline will be deducted.
Our obligations and those of our suppliers are to take reasonable skill and care to provide the services or facilities that form part of your booking with us.
We arrange hotels and other tourist services included in your trip with local suppliers who may themselves engage the services of local operators. Standards of hygiene, accommodation and transport in many countries where we organise trips are often lower than comparable standards in the UK. We will, at all times, endeavour to appoint reputable suppliers. The terms and conditions of hotels and other providers will be applicable and are expressly incorporated into the contract. These may limit or exclude their liability. Local standards of the relevant country will be relevant in assessing the performance of the services being performed in that country. In the event of any complaint, the contract will be regarded as having been completed if local standards relating to those services have been satisfied, even if the laws of England and Wales have not been met.
Our liability, except in cases involving death, illness or injury or cases subject to the international conventions referred to below, shall be limited to a maximum of twice the price of your trip (not including amendment charges). We shall have no liability for any loss of business or profits, loss of use or any other consequential or indirect loss or damage.
Our liability to you (and your party) is also limited following any relevant international convention and European Union regulations, and as if we were a carrier under the applicable conventions or laws. These conventions and rules restrict the amount of compensation that passengers can claim for death, injury, illness, and loss, damage, delay in the transportation of luggage and personal belongings. The terms of the relevant conventions and regulations are expressly incorporated into your contract, and copies of applicable agreements and regulations will be provided by us upon request. Some of the conventions and rules that may apply to your trip, without limitation, are:
All carriage (by land, air and sea) is subject to the terms and conditions of carriage of the actual carrier. These may limit or exclude liability. These are expressly incorporated into your contract with us. We will provide copies of these terms and conditions at your request. Our obligation will not exceed that of any carrier.
We are not liable to you for (a) any failures which occur in the performance of the contract that is attributable to you or any member of your party, (b) any faults that are attributable to a third party unconnected with the provision of the services contracted for, and are unforeseeable and unavoidable; or (c) any failures that are due to (i) unusual and unforeseen circumstances beyond our control, the consequences of could not have been avoided even if we had exercised due care, or (ii) any event which we or any of our suppliers, even with all due care, could not foresee or forestall.
Flights – delays, cancellation and denied boarding
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline before your departure. Please ask us for at least 72 hours before your outbound flight. You should take note of any reference number or contact name when reconfirming. If you fail to reconfirm, you may be refused permission to board the aircraft, and you are unlikely to receive any refund. Where a flight is changed, delayed or cancelled, or you are denied boarding of a plane for any other reason, you may be entitled to claim compensation from the airline under Regulation (EC) 261/2004. Full details are available at European airports and from airlines. You must lodge any claim for compensation under this Regulation directly with the relevant airline. We are not an air carrier and will have no liability to you concerning the above Regulation. Please note that any refund you obtain under these Regulations does not give you an automatic right to receive a refund or compensation from us. Your right to a refund or compensation is set out in section 7 above. If any payments to you are due from us, any payment made to you by the airline will be deducted.
If you have any objection or problem during your trip, please inform our representatives or the relevant supplier (e.g. your hotelier, car hire company, etc.) immediately, who will endeavour to put things right at the moment when the issue happens. If your complaint is not resolved locally, we will advise the best alternative to solve your problem. If you still need to contact us after; please write to us within 28 days of your return by emailing [email protected] or writing to our Customer Services Department at Travelfab Ltd, Chester House, 1-3 Brixton Road, London, SW9 6DE giving your booking reference, name and any other relevant information. Please keep your letter concise and to the point. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint at the time the problem occurred, and this may affect your rights under this contract.
Whilst we will endeavour to comply with any special requests we receive (such as specific airline seating, dietary requirements or specific rooms and will pass any special requests to the relevant supplier, however, we are unable to guarantee compliance with such requests and are not liable for any loss suffered in the event of such requests not being complied with.
Where excursions and/or activities are booked and paid for in advance as part of the trip’s price and detailed on our booking confirmation, these will form part of the contract with us. We undertake to use reasonable skill and care in selecting suppliers who provide excursions and activities as part of your contract. Any excursions and/or activities that you decide to purchase at any time from a local supplier or third party once your trip has commenced will not form part of your contract with us. Your contract for such excursions/activities will be made with the relevant supplier or third party and on that party’s terms and conditions. We have no liability whatsoever for the performance of that excursion or activity.
Cancellation or curtailment of a major event or sporting fixture is an unusual occurrence. We accept no responsibility to refund or compensate where changes to an event are made for reasons beyond our control. Every effort will be made to offer alternative arrangements, and in the unlikely event of cancellation, any refund obtained will be passed on to you.
Travel Fab Limited is the data controller of any personal information you provide, such as name, address and any special needs, health, medical, mobility or dietary requirements, under the Data Protection Act 1998. To process your booking and ensure that your travel arrangements run smoothly and meet your requirements, we need to use the personal information that you provide to us. We may pass personal data on to relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and local tour operators. Your personal information may also be provided to public authorities such as customs and immigration, security and/or credit checking companies, credit and debit card companies and government and enforcement agencies if required by them or as required by law. We may also use your personal information to carry out security checks. Your personal information may be shared with the police or other law enforcement or crime prevention agencies for security purposes.
If you travel outside the European Economic Area (EEA), your personal information may have to be sent outside the EEA, where controls on data protection may not be as strong as the legal requirements in this country. This may also apply to any sensitive information that you give to us, such as details of any disabilities or dietary/religious needs. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot correctly affect your booking. In making this booking, you consent to this information being passed on to the relevant persons.
If you travel to or through the US, the US Customs and Border Protection will receive this information to prevent and combat terrorism and other transnational serious crimes. International travellers who are seeking to travel to the US under the Visa Waiver Programme (VWP) are now subject to enhanced security requirements and will be required to complete an ESTA (Electronic System for Travel Authorisation) 72 hours before departure and pay an administrative fee. This can be achieved on the following website: https://esta.cbp.dhs.gov/.
The personal information that you provide to us or which is obtained through your dealings with us will also be used by processors or by us on our behalf: to review your transactions with us, including your purchasing and preferences; to evaluate, develop and improve the trips and services that we offer; for market research purposes and statistical analysis.
We may wish to contact you by post, email and/or telephone with news, information and offers. To alter your marketing preferences, please write to us at Customer Services Department, Travel Fab, Chester House, 1-3 Brixton Road, London, SW9 6DE. If you wish to obtain a copy of the personal information held about you, please write to the above address. We may make a charge for supplying this information as permitted by law.
This contract is governed by English law and is subject to the jurisdiction of the English courts. You may, however, choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so.
We will endeavour to send your tickets, hotel vouchers and final information regarding your trip approximately two weeks before departure either by First Class post or email. Once documents leave our offices, we will not be responsible for their loss unless we are negligent. If tickets or other documents need to be reissued, you must pay all costs.
Our regular office hours are 9 am until 6 pm on weekdays. Our main office number is 0207 148 1727.
Our registered office and principal place of business in the UK is at Chester House, 1-3 Brixton Road, London, SW9 6DE.
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