Could not recommend Bastion more highly. Service, kindness, pool, breakfast, use of essential oils in rooms. I stayed in two hotels on this trip and will definitely return to this one while in Cartagena. From LisaK499 Brooklyn, New York. Stayed January 2017, travelled solo.

The staff don't go out of their way to help. I asked to extend my stay. They told me they wouldn't know if there were rooms available until next day despite several rooms available online. They never followed up so I booked at the Santa Clara around the corner. The service there was so much better at Santa Clara it was amazing. Had to seek out people at pool to get a drink or food at pool. At. Breakfast the servers only come if you call them. They don't circulate or even look at you. So if you want more coffee forget it. It's a lovely quaint place but the. Service is just mediocre. The difference between it and the Santa Clara's service was stark. From T2295CLjamese Estados Unidos Stayed January 2017, travelled with friends.